Is something not working, What To Do?

If you encounter any issues while using Brisk Markets, we’re here to help. Whether it’s a technical problem, a question about your account, or a concern about a trade, follow these steps to get the assistance you need.

Step-by-Step Guide to Resolve Issues

1. Check the Help Center

Before reaching out for support, visit our Help Center. We have a comprehensive collection of articles and FAQs that address common issues and questions.

2. Contact Customer Support

If you can’t find the answer in the Help Center, our customer support team is available to assist you.

• Live Chat: Access live chat support directly from our website for immediate assistance.
• Email: Send an email detailing your issue to support@briskmarkets.com. Include as much detail as possible, such as screenshots, account details, and a clear description of the problem.
• Phone: Call our support line at  +442035191820 for direct assistance.

3. Reset Your Password

If you are having trouble logging in due to a forgotten password, follow these steps:

1. Go to the Forgot Password page.
2. Choose the account for which you need to reset the password.
3. Follow the instructions to reset your password and regain access to your account.

Common Issues and Quick Fixes

• Unable to Log In: Ensure that you are entering the correct email and password. If the problem persists, try resetting your password.
• Platform Not Loading: Check your internet connection and clear your browser cache. If the issue continues, try accessing the platform from a different browser or device.
• Trade Discrepancies: Review the trade details and ensure you understand the terms and conditions. If there is still a concern, contact customer support with the trade ID and details.

Tips for Effective Communication

• Be Clear and Concise: Provide a detailed description of your issue, including any error messages and relevant account details.
• Include Screenshots: Screenshots can help our support team understand your problem more quickly and accurately.
• Follow Up: If you haven’t received a response within the expected timeframe, follow up with a polite reminder.

Conclusion

At Brisk Markets, we strive to provide the best possible support to our clients. By following these steps, you can quickly resolve any issues you encounter and continue to enjoy a smooth trading experience. If you need any assistance, don’t hesitate to reach out to our support team.